Frequently Asked Questions

Hospital management software (HMIS) is a digital platform that connects a hospital's departments — registration, OPD, IPD, EMR, pharmacy, laboratory, billing and more — into one system, replacing paper records and disconnected tools.

Neptune HMIS includes patient registration, OPD, IPD, EMR, appointment management, billing, pharmacy, laboratory, nursing, operation theatre, inventory, TPA/insurance, HR & payroll, patient portal, and MIS & analytics.

Yes, Neptune HMIS covers the full patient journey, including outpatient (OPD) consultations and inpatient (IPD) admissions, wards, nursing and discharge.

Yes, the pharmacy management module handles purchases, batch and expiry tracking, stock levels and prescription-linked sales.

Neptune HMIS is configured around a hospital's departments, roles and workflows. Talk to our team about your specific requirements.

Yes, Neptune HMIS is designed to scale from single clinics to multi-specialty hospitals and hospital groups with multiple locations.

Neptune HMIS supports integrations with payment gateways, SMS, WhatsApp, email and insurance/TPA systems, with custom integrations available on request.

Administrators get real-time dashboards covering revenue, occupancy, OPD volume and department-wise performance, without waiting for manually compiled reports.

Plans are designed around your hospital's size, department count and module requirements. Talk to our team for pricing mapped to your specific setup.

Yes, we offer a personalized demo walkthrough of the platform based on your hospital's workflow — book one from the demo page.

Implementation, training and support are part of how we onboard every hospital — talk to our team about what's included for your plan.

Yes, Neptune HMIS is designed to grow with you — you can move to a higher plan as your facility adds departments or locations.

Data migration assistance is available as part of onboarding — our team will discuss your existing data sources during setup.

Access is role-based — every staff role has a defined set of permissions, so users only see and act on what's relevant to their job.

Yes, changes to key records are tracked with audit trails so activity can be reviewed.

Neptune HMIS is built on a cloud-based architecture designed with data backup and security in mind.